REFUND POLICY

Our refund policy is designed to be fair and straightforward for all customers purchasing hair care sprays from our online store. We allow returns of eligible products within 60 calendar days from the date your order is delivered to your shipping address. This 60-day window gives you plenty of time to receive, test and decide if our hair spray works well for your hair and needs.

Only unused, unopened, and resalable products qualify for return in most cases. If you have opened and used a portion of the hair spray, we may not approve your return request. We recommend testing a small amount carefully before deciding to return your purchase, to keep the product in acceptable condition for resale. All returned items must come back with their original packaging intact, including boxes, caps, and any inserts included with the product.

To start a return, you must submit a return request through our customer service channel within the 60-day return period. Please provide your order number and tell us which items you wish to return. Our team will review your request and send you return instructions once your request is approved. Do not send items back to us before receiving official approval from our team.

Once we receive and inspect your returned package, we will begin processing your refund. Refunds will be issued within 5 to 10 business days after our warehouse confirms your returned items meet our return requirements. The refund amount will be credited back to the original payment method you used at checkout. The speed at which the funds appear in your account depends on the processing timeline of your bank or card provider.

Our global free shipping benefit applies to outgoing orders sent from our store to you. Return shipping costs to send items back to our warehouse are the responsibility of the customer. We do not cover return shipping fees for customer-initiated returns. We suggest using a trackable shipping service when sending back returned goods, so you can track your package while it travels to our facility.

Some items are not eligible for return. This includes products marked as final sale, products damaged due to improper use by the customer, and products that arrive back to our warehouse leaking, heavily damaged, or missing original packaging. We reserve the right to reject returns that do not follow our return policy requirements.

If you receive a product that arrives damaged, broken, leaking, or incorrect due to an error on our side, different terms apply. In these situations, contact customer service immediately after delivery and share photos of the package and damaged goods. We will evaluate the issue and arrange a resolution, which may include a full refund or replacement product, at our discretion.

All refunds will be issued in usd, matching the currency used when you placed your order. We cannot process refunds in other currencies. Any exchange rate fluctuations that happen between your purchase date and refund date are outside of our control, and we are not responsible for differences in the final amount received by you.

If your return request is denied, our customer service team will explain the reason for rejection. Denied items will be held for a limited time, and you can request to have the item shipped back to you at your own shipping cost. If you do not request the return of the denied item within the time frame we provide, we will dispose of the product.

We may adjust this refund policy in the future to align with legal requirements or business updates. Any updates to the policy will be published on our website, and the policy version active at the time of your purchase applies to your order. We encourage all shoppers to read this refund policy fully before completing checkout.